Get in touch
Splits is built by one person. Mail lands directly with me, and I read all of it.
support@splits.fit
Bugs, feature requests, purchase problems, or anything that isn't behaving the way you expected.
Things worth including in a bug report
- Your iPhone model and iOS version.
- The Splits version, from the bottom of Settings.
- Which strap you're using, if the problem involves heart rate.
- What you did, what you expected, and what happened instead.
Before you write in
Heart rate isn't showing up. Splits works with any Bluetooth chest strap that exposes the standard Heart Rate Service. Make sure the strap is awake and not still connected to another app or watch: most straps only allow one connection at a time. Pair from Settings, and forget and re-pair if the strap was previously connected elsewhere.
Workouts aren't reaching Apple Health. Check that Save to Apple Health is on in Settings, and that you granted permission when iOS asked. You can review it in the Health app under Sharing, then Apps.
Privacy
Splits collects nothing and runs no servers. The details are in the privacy policy.